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| The video won't play—what's wrong? |
| Videos on Web page are streamed through an Adobe Flash player. For the best viewing experience, we suggest you install the latest version of Adobe Flash after removing any old versions you’ve installed. |
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| Please completely uninstall Flash before reinstalling the latest version. |
To uninstall Flash, please follow Adobe’s instructions, listed here:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
Once you're done, restart your computer and follow Adobe’s instructions for reinstalling Flash:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash |
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| If the instructions above don’t resolve the issue please try the following: |
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Temporarily disable popup blocking software installed on your computer to test. |
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Allow Web page capdase.com as a trusted site in your Firewall software. |
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Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren’t set as the default streaming application, as this might affect the video player. |
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| All videos are stuck on the loading screen. |
This could be caused by a number of things. First, you'll need a broadband connection with at least 500+Kbps for the best viewing experience.
If your connection speed meets the minimum requirement but you are still stuck on the loading screen, this could be caused by a firewall or internet blocker. These types of programs could block the media stream from Web page. If you have a firewall, you might want to temporarily disable it to see if the videos load. If so, you would need to adjust the firewall settings to allow streaming media from Web page to pass the firewall. If you are not sure on how to do this, please contact the manufacturer of your firewall.
This might also be caused by another streaming application such as Quicktime fighting for the stream. Please check streaming applications installed on your computer like RealPlayer, Quicktime, and Windows Media Player and ensure they are not enabled as the default player. |
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| Why does the video keep stopping and starting while I'm watching it? |
If a video doesn't play continuously, it may be due to your connection speed. You'll need a broadband connection with at least 500+Kbps for the best viewing experience.
Another possible reason for choppy video playback is that our servers are experiencing high traffic. If this is the case, there's not much you can do. However, we are continuously adding servers to keep up with demand and improve your experience on our site.
It's also possible that your video download speed is slow or inconsistent. In this case, you can try pausing the video until the entire stream is downloaded and then playing the video. Occasionally, an incomplete copy of a video can get stuck in your cache and never fully download. You can re-attempt the download by clearing your browser's cache. |
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| Can I watch videos with a Dial-Up connection? |
| Still rockin' the 56k? No problem. As you may already know, a slower connection simply means slower delivery of services. You only need a little more time and patience than with a faster connection. For best results, you may want to start the video player and then click on the PAUSE button immediately. Then, wait until the red progress bar has reached the end of the video before playing it. Allowing the entire video buffer lets you watch it without interruption. Remember, the shorter the video, the shorter the amount of time it takes to buffer. |
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